Privacy Policy
Last updated: 24 June 2026
This Privacy Policy explains how Altivis handles personal information submitted through this website, enquiry forms, survey request forms, email, telephone or other direct contact.
ALTIVIS is a trading name of Click and Conquer Consultancy Ltd.
Who we are
Altivis provides UAV roof reviews, aerial property inspection support, structured visual reporting and property intelligence services.
For privacy enquiries, please contact:
Email: enquiries@altivis.co.uk
Information we may collect
Altivis may collect and process personal information including:
- Name
- Email address
- Telephone number
- Property address or postcode
- Survey enquiry details
- Property access information
- Preferred dates or urgency
- Referral name or code, if provided
- Information included in emails, forms or other correspondence
- Images, notes and report materials connected with an agreed survey instruction
Altivis may also collect basic website usage information where website analytics, security tools or cookies are used.
How we collect information
Information may be collected when you:
- Submit a survey request form
- Contact Altivis by email or telephone
- Request pricing, scoping or further information
- Provide property or access details
- Instruct Altivis to carry out a UAV survey or report
- Interact with the Altivis website
Why we use personal information
Altivis may use personal information to:
- Respond to enquiries
- Review survey requests
- Assess property location, access, weather, airspace and operational suitability
- Prepare quotations or scope confirmations
- Arrange UAV survey activity
- Prepare and deliver reports
- Manage client communication
- Maintain business records
- Comply with legal, insurance, regulatory or operational obligations
- Improve services and website performance
Lawful basis for processing
Depending on the context, Altivis may process personal information on one or more of the following lawful bases:
- Consent: where you submit information through a form and consent to Altivis using it to respond to your enquiry.
- Contract or steps before entering into a contract: where information is needed to provide a quotation, confirm a scope or deliver an instructed service.
- Legitimate interests: where processing is necessary to manage enquiries, operate the business, maintain records, improve services, prevent misuse or protect legal and operational interests.
- Legal obligation: where Altivis must retain or process information to comply with applicable legal, tax, accounting, insurance or regulatory requirements.
Survey images and property information
Where a UAV survey is instructed, Altivis may capture images of visible external property areas as part of the agreed survey scope.
Images and associated notes may be used to prepare reports, support quality assurance, retain project records, manage client communication and evidence the basis of observations made.
Clients should ensure they have appropriate authority to request a survey of the property or site.
Where relevant, clients should inform occupiers, tenants, neighbours, site managers, facilities teams or other stakeholders that a UAV survey request is being considered or arranged.
Who we may share information with
Altivis does not sell personal information.
Personal information may be shared where necessary with:
- Website hosting, email, IT and cloud service providers
- Professional advisers, insurers or accountants
- Payment or administration providers, if used
- Regulators, authorities or legal bodies where required
- Contractors or specialist advisers only where instructed or agreed by the client
Altivis will only share information where there is a legitimate reason to do so and where appropriate safeguards are in place.
How long we keep information
Altivis keeps personal information only for as long as necessary for the purpose for which it was collected.
Retention periods may depend on:
- Whether an enquiry becomes a paid instruction
- Business record requirements
- Legal, tax, insurance or accounting obligations
- The need to evidence the basis of a report or instruction
- Ongoing client relationship or repeat review requirements
Enquiry information that does not become an instruction will not be kept longer than necessary.
Survey records, report materials and related correspondence may be retained for a reasonable period to support client service, quality assurance, record-keeping, insurance and legal purposes.
Cookies and website analytics
This website may use cookies or similar technologies to operate the website, improve performance, understand visitor behaviour, support security and provide website functionality.
Some cookies may be strictly necessary for the website to work. Other cookies, such as analytics or marketing cookies, may require consent depending on how they are used.
Where a cookie banner or consent tool is provided, visitors can manage their cookie preferences through that tool.
Your rights
Depending on the circumstances, you may have rights under UK data protection law, including the right to:
- Access your personal information
- Ask for inaccurate information to be corrected
- Ask for information to be erased
- Restrict how information is used
- Object to certain processing
- Request transfer of information where applicable
- Withdraw consent where processing is based on consent
To exercise your rights, contact:
Altivis may need to confirm your identity before responding to a rights request.
Security
Altivis takes reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure.
However, no website, email or electronic storage system can be guaranteed to be completely secure.
Links to other websites
This website may contain links to external websites. Altivis is not responsible for the privacy practices, content or security of external websites.
Changes to this Privacy Policy
Altivis may update this Privacy Policy from time to time. The latest version will be published on this page.
Contact
For questions about this Privacy Policy or how Altivis handles personal information, contact:
Email: enquiries@altivis.co.uk